How you can help the Patient Advice & Liaison Service (PALS)

The National Patient Safety Agency has provided Five Steps to Safer Health Care as follows:

  1. Speak up if you have any questions or concerns
  2. Keep a list of all the medicines you take
  3. Make sure you get the results of any test or procedure - ask what they mean for your care
  4. Talk with the doctor and health care team about your options if you need hospital care
  5. Make sure you understand what will happen if you need surgery

Source: National Patient Safety Agency.