North East Lincolnshire Care Trust Plus staff aim to give the best possible care to patients.
This includes making sure they respect patients' views and trying to meet their expectations.
How to Complain
Care Trust Plus staff will do whatever they can to make sure you are treated properly and promptly. But sometimes things do go wrong.
You have every right to complain if the service you receive falls short of what you expect.
Here is what you can do if you are not happy with any aspect of the service you receive.
- The first step is to contact North East Lincolnshire Care Trust Plus to seek local resolution of your complaint.
- If you are still unhappy, you can ask for an independent review to take place.
- Finally, if your complaint is still not resolved to your satisfaction, you should contact the health service commissioner.
It is important for you to contact someone in North East Lincolnshire Care Trust Plus about the cause of a complaint as soon as possible. This enables the Trust to investigate the complaint properly.
Customer Care Manager
You can contact the North East Lincolnshire Care Trust Plus (CTP) Customer Care Manager online, in writing, by telephone or by fax;
Jo Wilson, Customer Care Manager
North East Lincolnshire Care Trust Plus
Athena Building
5 Saxon Court
Gilbey Road, Grimsby
North East Lincolnshire
DN31 2UJ
Telephone: 0300 3000 550
Fax: (01472) 317463
